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期刊


ISSN1478-3363
刊名Total Quality Management & Business Excellence
参考译名全面质量管理与商务优势
收藏年代2003～2026

关联期刊参考译名收藏年代
Total Quality Management全面质量管理1999～2003
Total Quality Management & Business Excellence全面质量管理与商务优势 


全部

2003 2004 2005 2006 2007 2008
2009 2010 2011 2012 2013 2014
2015 2016 2017 2018 2019 2020
2021 2022 2023 2024 2025 2026

2013, vol.24, no.1/2 2013, vol.24, no.11/12 2013, vol.24, no.3/4 2013, vol.24, no.5/6 2013, vol.24, no.7/8 2013, vol.24, no.9/10

题名作者出版年年卷期
Theory of attractive quality and the Kano methodology - the past, the present, and the futureLars Witell; Martin Lofgren; Jens J. Dahlgaard20132013, vol.24, no.11/12
How do interactions of Kano model attributes affect customer satisfaction? An analysis based on psychological foundationsGerson Tontinia; Klaus Solberg Soilen; Amelia Silveira20132013, vol.24, no.11/12
Comparative analysis of experience-oriented customer needs and manufacturer supplies based on the Kano modelJon-Chi Shyu; Wei Chang; Hsien-Tang Ko20132013, vol.24, no.11/12
Penalty-Reward-Contrast Analysis: a review of its application in customer satisfaction researchTahir Albayrak; Meltem Caber20132013, vol.24, no.11/12
Does culture impact preferred employee attributes in complaint handling encounters?Thorsten Gruber; Ibrahim Abosag; Alexander Reppel; Isabelle Szmigin; Martin Lofgren20132013, vol.24, no.11/12
An analysis of discerning customer behaviour: an exploratory studyWen De-cheng; Cheng Li-ying20132013, vol.24, no.11/12
An analytical methodology for identifying the latent needs of customersChing-Chow Yang20132013, vol.24, no.11/12
Identifying latent needs: towards a competence perspective on attractive quality creationLisa Carlgren20132013, vol.24, no.11/12
Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industryZili Zhang; Minghui Jiang; Xiangyang Li20132013, vol.24, no.11/12
The contest determinant of delight and disappointment: a case study of online bankingLuc Honore Petnji Yaya; Frederic Marimon; Marti Casadesus20132013, vol.24, no.11/12
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